I had a mold expert say I needed them to come out and do a Tile drain scoping. Called around and Hillcrest was the most reasonably priced ($300 approx). Once he arrived, he inspected and asked to see the reports from the mold expert, turns out he honestly said this is unneeded and he is not comfortable charging me to do this when it’s not needed. Instead he did some inspecting around for about 20/30 minutes and gave me a WAY better idea of what is needed. He only charged me the $75 consultation fee… honestly, I will call them from now on for ANY plumbing needs… honesty is the top quality I look for in a repair person
Needed a new cartridge for an old faucet which they didn't carry. Could have said they don't carry it and then sent me on my way but instead they contacted another supplier to help find the part. Wasn't even a sale for them but they were extremely helpful and provided great service. Will definitely be back.
*** NO SHOW / NO CUSTOMER SERVICE *** I walked in and booked an appointment FOUR DAYS in advance for a morning appointment. Nobody showed up in the morning on the appointment date. I called the office at noon and Dave (the manager?) said there were too many "emergencies" (more like backlogs) and he promised someone would come in the afternoon. Again, no one showed up. I called the office at 5pm and someone promised that one of the technicians would call when he returns to the office shortly. You guessed it, no one called. I called the office again at 6pm which went to a message-relaying service. I left a message and STILL no one called back. This is NOT the first time that Hillcrest having scheduling issues. Same thing happened 3 months ago, but at least someone showed up in the afternoon after I called and complained. This is just getting worse. ENTIRE DAY WASTED for me and my tenant! Totally unacceptable! Perhaps WE should charge YOU at your going rate of $140/hr for every hour wasted? If for whatever reason that you cannot come, you should at least have the courtesy to let me know instead of standing me up. I will then look for another plumber. You do not value my business, and many other Google Reviewers' as well.
Over the past couple of weeks, my wife and and mother-in-law had quite the unpleasant experience with Hillcrest Plumbing. Apparently, we had an outstanding invoice dating back to 2019. I'm trying to recollect what had happened, but I'm thinking that we were told that we would be invoiced, but when one wasn't mailed to us, it likely slipped our mind. There were 2 phone numbers on the work order: my wife (who called for the service), and my mother-in-law (who would be at the house to let the technician in). Anyway, someone from Hillcrest had called my elderly mother-in-law (whose first language isn't English) and demanded payment "for some previous work". Not knowing what it was all about, my mother-in-law simply asked for more information. Over the course of a couple of calls, the conversations escalated, with the lady from Hillcrest screaming at my mother-in-law, and literally threatening to "send someone over to kick down the door." Dave (owner?) called my wife last week, asking for payment. My wife reiterated to him that we had no issue paying, but just wanted a copy of the invoice. She received the copy at around 2pm the following day. At around 3pm, the original lady called my mother-in-law (again) and began to utter threats (again). My wife called this lady back, and got into it with her - both were screaming at the top of their lungs. Admittedly, it is our fault for forgetting about the work done, and having this be outstanding for so long (though we never received the invoice), but all we had wanted was for more information before paying. I think that it is a reasonable ask, and it could have been that simple to resolve. But instead, it was met with lots of hostility and physical threats. Apparently, Hillcrest "records" conversations they have with customers as well (at least this is what the lady had said that she did). Just to be clear, this review is not about the technician, or the quality of the work\service. It is about the very, very poor post-customer service.
Great service from Gord that helped me with my 6 gallon hot water tank. Many thanks, Ernie
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