EVERYONE SHOULD STAY AWAY FROM MINI MALL STORAGE! Writing in regards to the Mini Mall Properties acquisition of Mayfair and their new policy concerning renter's insurance. Concerned about the legal issue of automatically adding renter's insurance to my existing account or requiring me to have insurance. I have been a client for over 10 years, 73 years of age, living on a fixed budget When acquiring a new company, Mayfair, Mini Mall Properties inherits the previous clients contracts and terms. I'm not legally responsible to sign a new contract again Mini Mall assumes my previous agreement with Mayfair. Assuming Mini Mall has it's own insurance. I'm not responsible to pay an additional fee to cover their insurance cost. I'm not giving my authorization! I cannot accept the policy of paying for an insurance expense to my existing account without my authorization. THIS SIMPLY FEES LIKE A MONEY GRAB!
I started renting in 2016. The space is ok. On April 26, 2021 I received a letter telling me the business was sold and purchased by Mini Mall Storage on April 15, 2021. The new company wants to ensure that renters have $5,000 worth of storage insurance. They offered an insurance plan that would provide the $5,000 storage for $19 per mo plus taxes. If you had your own coverage you have to show proof or June 1 2021 the amount would automatically be withdrawn if you paid storage by credit card. $20/Mo or $240/yr is an outrageous. I handed in my notice today that May 31 2021 would be my last day. during 2 visits I have spoken to 6 other people that are also leaving the Mini Mall Storage for the same reason.. Good luck.
DON'T RENT HERE, LOTS OF OTHER OPTIONS IN VANCOUVER. This mini mall have a lot of late fees. In a week they will add up to 4 or 5 late charges if you are a bit late in payment. Also the mandatory insurance is just RIP off. Unless you provide all your personal information, you will be forced to use have their insurance. The new staffs are useless，they do not know anything of the company, they are just like a 'rent button'. Already moved out and will not be coming again.
Wonderful customer service! Highly recommend using this company!
Very helpful staff& good clean storage. Thanks Mayfair!
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