They were hired by our property management company to come and repair our shower as well as our bathtub that was leaking. They came one day (Monday) an hour late, to fix, however they weren't able to fix both as the shower needed 2 people. I called to book them in for the next day and was told that they were too busy for the rest of the week. I was very accommodating and understood so I asked for Friday. The owner told me, to be safe, he would book it in for first thing (8-8:30am) the following Monday, so 7 days with only one working shower, which I said no problem. 8:35am o the Monday I was booked in for, and they are still not here, nor did I received a call, so I called them. I spoke to the owner again and was told that they wouldn't be there on time and "he was sorry he didn't call". I was told they would have to come later as he booked his other guy on another job, even though mine was booked a week in advance. When I said I have a meeting at 10am, all I was told was that he didn't know if they could start then and "what more did I want, he already said sorry." At 9:50am the owner arrived to make sure my door was open for them, to which I then started my meeting, keeping my dogs locked up so they wouldn't get outside. They didn't start the job until 11:15am. If I had not been working from home, I would have had to take the whole day off work for them without prior notice or a phone call to advise me. Poor customer service all around, would not recommend unless you have hours to wait for your late appointment and don't care that they do not call to advise of changes.
Unprofessional. Promise to call back but never do, texted him asking if he can do or not, he read but never reply!
Giorgio and Michael have been excellent. Great service and great rates the 2 times I've called them in for blocked drain fixes. I highly recommend. Rossi Plumbing is the only plumbing service I will use.
They came to our house, which was the wrong house, and tried to open our door before knocking.
The owner Giorgio is incredibly helpful, honest and fair. He sent Patrick to my home to install a garburator, which he did professionally and in a timely manner. Patrick also took the time teach me about plumbing and told me how to fix my garburator if it ever jams. He refused to leave until all my questions were answered and I was happy. I would recommend this company.
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