I don't generally write reviews,but this experience has been so horrible , I would not want anyone to go through it. Lowlights below -1 hour late after knowing that we had a time slot of 4 hours and getting reminders the day before. - Immediately demanded a "fuel surcharge" of $75 which was never discussed on the 4 times I spoke with them before. "The truck doesn't run on water" they said. - Threatened to cancel the move if the fuel surcharge was not agreed to. - Advertised a 5 ton truck for move,but got a 3 ton truck. Our belongings had to be crammed into the lower capacity truck. Some furniture broke under the packaging, which we found out later. Don't be drawn in like we were, by the professional website and the comparitively low rates.The worst businesses are the ones that take advantage of their customer's helpless situations to make a quick buck and TLL movers did that to the hilt. I am sure that the denials and justifications from Thomas will follow. Use TLL movers, only if you DON'T think that moving is already a stressful experience, and you don't mind feeling almost violated at the end of it.
Worst moving company ever. Told they’d come at 7am for a local move and showed up at 11 am. That too they said they had been to the location and then later on changed the story saying they hadn’t been there. Reminds me of the mover nightmares I’ve seen on CBC marketplace. Thomas(the owner) wasn’t very responsive when things were delayed. His drivers didn’t pick the calls either. The quote was for 3 hours and it took 7.5 hours to get done. On top of this the movers seemed to have been hungover and smelled of alcohol. I wasn’t comfortable given they had to carry heavy furniture. The movers themselves told Thomas should have sent 3 people instead of 2. For a one bedroom move I’m not sure why it should cost so much. They are very unprofessional and bad quality movers. I had to help through half the move to get things moved out. No apologies or anything after all this was done. Would not recommend this place to anyone. Not sure how they get 4 and 5 star reviews here.
Found these guys literally the morning I had to move and I couldn't believe they were at my house in in Surrey in an hour and had me out of my place in under two thanks guys enjoy the beers on me .
Great team and on time. Job well done and on budget. Will use again.
Do not hire them. I am writing this review because it is true and because I have to prevent people to pass by the same trouble that I passed. Hired them for a move from Burnaby to Toronto. On pick up day they showed up 3 hours laters after I called Thomas it seems he just remembered that they had to pick up my furniture. Delivery was worse. After initially saying one or two weeks to Toronto. It took 8 weeks! I wasn't in a rush for my stuff since I had a place to stay but I was already paying storage where my stuff was supposed to go. Thomas was really poor on answering the phone or calling back. Or give me information about the location of my goods. Finally was contacted by the driver that was supposed to deliver my goods a guy called Emmer if that's his real name from 'Transport Global Express' he showed up with a different receipt, claiming that I owed more than what was agreed. I showed him the receipt that I received from Thomas and he insisted that it was the one that he had the right one He threatened me on taking my stuff away if I didn't want to pay. Decided to pay just get my stuff back and get away from this terrible deal. Also has to mention that I got this terrible deal through George Davis from Power movers moving. I don't know how aware is he about the way that Thomas Petereit from TLL service is, but still. He should know his suppliers. Be aware, definitely do not hired them. This is the summary of what happened. But dealing with them it has been the worse experience I ever had commercially.
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